What factors are important in addressing the dilemma facing Frito-Lay?
Case: Real Choices at Frito-Lay
Answer each question in 200 words.
Summarize the case and identify the dilemma facing Frito-Lay.
Research the products and organization at www.fritolay.com. Identify and discuss the most important issues surrounding the successful use of CRM at Frito-Lay. How does CRM link the marketing and sales functions of the organization?
Correct APA Source Citing of the Textbook:
ï‚· First in-text use is: (Solomon, Marshall & Stuart, 2012).
ï‚· Subsequent in-text uses is: (Solomon et al., 2012)
Solomon, M. R., Marshall, G. W.; & Stuart, E. W. (2012). Brand you: marketing
real people, real choices. (4th ed.). Upper Saddle River, N.J.: Pearson, 2012. Print.
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